TERMS AND CONDITIONS

EVERYTHING WE DO AT ALESSANDRO BARELINI FIRENZE, WE DO SPECIALLY FOR YOU

Our credo has remained the same since we opened back in 1999 — we are dedicated to providing exceptional service, design and quality. We make our fine jewelry with our hands, according to your preferences, and we proudly sign every piece. Every effort is made to ensure that you are pleased with your purchase and your experience with us, every step of the way.
Please let us know if you have any questions or requests, we are here for you: info@alessandrobarellini.com, call us at +39 055 268 148.

STORE HOURS
Idrus atelier hours: Monday thru Friday 10am-7pm CET.
You can call us during store hours or send us an e-mail, we will reply as promptly as possible.

PRICES AND PAYMENT

SHOPPING ONLINE > ORDER PAYMENT

alessandrobarellini.com accepts payment via Wire Transfer, PayPal and all major Credit Cards.

BANK WIRE TRANSFER

When Bank Wire Transfer is selected as the method of payment, the Client will automatically receive an email containing the bank account information for ALESSANDRO BARELLINI. The Client is kindly asked to fax or email a scanned copy of the Bank Wire Transfer within 48 hours of receiving the email request for payment.
Production of the merchandise will begin once the payment has reached ALESSANDRO BARELLINI’S bank account.
The merchandise will be shipped once ALESSANDRO BARELLINI has confirmed the payment and the merchandise is available for shipment.

CREDIT CARD / PAYPAL

Alessandrobarellini.com does not collect your credit card information. When Clients place orders online, Credit Card details are entered into a protected online banking system provided by PayPal or Stripe.

All major credit cards are accepted. Please visit PayPal.com or Stripe.com for further details.

ALESSANDROBARELLINI.COM accepts payments from PayPal Accounts.

CREDIT CARD CHARGES
The transaction will be processed instantly once the account information is validated. At the moment the order is confirmed, the Credit Card will be charged.

SHIPMENT AND FEES

 

Unless otherwise specified, items are shipped within 4-5 weeks of confirmed order. Rush orders are accommodated whenever possible. Please contact us to determine if your item is eligible for rush shipping.

We ship worldwide with few exceptions. And, if you are in Florence, we welcome you to come say “ciao” and pick-up your order at our atelier, Idrus.

All prices published online, payments and invoices are in EURO (€).

Shipping costs and insurance are included in the price of every item inside the European Union, USA, Canada and Japan. For all the other countries, please contact us for apt shipping fees.

Return shipping is not included. Shipping costs are not refundable.

Prices do not include your local import duties/fees, which, where applicable, must be paid up-on delivery. Payment of these import fees is the sole responsibility of the Client.

All shipments destined for countries outside the European Union, as required by Customs regulations, are accompanied by an invoice declaring the value of the merchandise.

Our packages are carefully packed and protected by a security envelope with a unique number that will be communicated at the time of shipment. Upon arrival of the goods, clients are asked to carefully inspect the package before signing a proof of delivery of the shipment. If for any reason the package appears tampered with or severely damaged, customers are requested to take a photo and immediately report the incident to the courier and contact us at info@alessandrobarellini.com.

In the event that you receive defective goods, or that an error occurs in a shipment from Alessandro Barellini Firenze, please contact us immediately at info@alessandrobarellini.com to determine how to return the goods. We reserve the right to request photographic evidence before authorizing returns for defective goods and bearing shipping costs for the return of the goods to our premises.

RETURN POLICY

 

We stand behind the quality of our merchandise. If for any reason you are not satisfied, we accept returns in exchange for store credit or refund of unused, undamaged merchandise received within 14 days of the delivery date subject to the following:

Special order items, personalized items and promotional discounted purchases are final sale only. To confirm if an item is final sale or can be returned please email info@alessandrobarellini.com or call us at +39 055 268 148.

All returns of merchandise purchased on this website require prior authorization. Please call +39 055 268 148 or email info@alessandrobarellini.com to have all the information.
Alessandro Barellini is not responsible for returned merchandise prior to our receipt. Items returned without authorization will not be eligible for exchange or store credit applicable to the amount of original purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
You are responsible for paying for shipping costs for returning your item. All shipping costs are non refundable.
When returning, we recommend that you pack the item in the original packaging and contact your trusted carrier. Alessandro Barellini Firenze is not responsible for returned items that are in transit.

If you have any questions on returns please contact us at info@alessandrobarellini.com or +39 055 268148.

STORE CREDIT
When using store credit, please place your order over the phone at +39 055 268 148 or via email at info@alessandrobarellini.com

REFUNDS
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a specified amount of days, depending on your card issuer’s policies.

WARRANTY

Enclosed with your item is our Certificate of Warranty, specific to your piece. Each piece of fine jewelry by Alessandro Barellini is stamped with the name of our atelier Idrus, which is where we make all of our creations by hand, specially for you.

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